Once the cancellation was processed from our website, it takes a few days for the card company to approve the refund. However, approval may be delayed by the payment company or the card company depending on their situations. Please reach out to the corresponding card/payment company regarding additional issues. 

If you want to correct your address, please reach out to the customer service (cs@andar-sg.com) so that we can edit for you.

If your order is unfulfilled, please reach out to the customer service (cs@andar-sg.com) so that we can edit or cancel the order for you.

NOTE

We currently accept:
· Any credit or debit card payments from Visa, Mastercard, American Express, Union Pay, Shop Pay
· Apple Pay
· Google Pay
· PayPal

Feel free to contact us at cs@andar-sg.com for other payment methods

All prices on the website are listed in SGD.

You may place an order without creating an account, but keeping track of the previous order history may be unavailable.

Also, keep in mind that the corresponding rewards for the purchases will not be credited, and that we are not responsible for any disadvantages for not creating an account, such as the limits to using a certain discount code.

There is a high possibility that you provided the incorrect email address when creating the account. Please check the Invoice ID or the Authorization key from the receipt that you received, and forward it to the customer service so that we can find the correct email and the order number.

However, please be noted that any disadvantage caused by the incorrect email is the responsibility of the customer.

· Please check your email.
· View your order status via this link: https://www.sf-international.com/sg/en
· Contact: cs@andar-sg.com

Please contact our Customer Service center as soon as possible. 

cs@andar-sg.com

andar ships to all addresses in Singapore except for restricted locations. If you aren't sure if your location is a restricted area, please see our shipping policy here: https://andar-sg.com/policies/shipping-policy

We apologize for the inconvenience you have experienced.

If your product arrived damaged, please email us right away at cs@andar-sg.com with the 3 photos requested below, as we need to report this to the shipping company:

Also, please let us know if there was a bubble wrap that served for protection! Please be noted that we can only help you within 14 days since the package was delivered. 

We apologize for the inconvenience you have experienced.

In this case, we would kindly like to ask you for a photo of all the items that you received, showing that your package is incomplete. Your prompt reply would be appreciated, as we won't be able to offer you compensation if a month has gone by since the fulfillment of the package. Once we receive the picture that you provided, we will forward it to our warehouse and check the video footage whether it was incorrectly packed. Also, please do not open them if you received the items incorrectly. 

To create an account, click the "Person icon" in the upper right corner of the screen. Then select "CREATE AN ACCOUNT", fill out the appropriate fields and then click "create." If you have any trouble, please contact our customer service at cs@andar-sg.com regarding the issue.  

Click the "Forgot your password?" link. Enter your email address when prompted and press Enter. Select "SUBMIT" and a link will be sent to your email address to reset your password. If you don't see a reset your password link come to your inbox, it's possible you originally checked out as a guest and don't have an account activated.

If all else fails, please reach out to our customer service team at cs@andar-sg.com for some help.

You can receive the following benefits as a Daily&Co member:
- Receive member-only discounts & coupons
- Earn and spend D Cash in Daily&Co and our family stores
- Get notified on new product releases and member-only events (marketing acceptance required) 

Becoming a Daily&Co member is quick and simple! If you don’t have an account already, you can sign up here.

D Cash is the currency name of Daily&Co’s Loyalty Program. 100 D Cash is equivalent to 1 SGD, and can be earned by purchasing products in the Daily&Co online/offline store, as well as in our family stores (andar Singapore & MONGZE). D Cash can also be rewarded during limited-time events and promotions.

Follow these simple steps to spend your D Cash:
1. Log into your Daily&Co account.
2. Add items to your cart and proceed to checkout.
3. On the checkout page, you will see your D Cash balance right below the items you added, and the option to redeem your D Cash for SGD.

As easy as that!

*Note that D Cash and any other discounts are calculated from your order subtotal, excluding shipping fees.

There are 2 ways you can check your D Cash balance:
1) In your Account page, you will find your current D Cash balance at the top.
2) During checkout, you will see your current D Cash balance right below the items you added.

If you make a refund, any D Cash spent in the purchase will also be refunded to your account.

Although it should only take a few minutes for you to receive D Cash after a particular action, in rare cases this automated process may potentially take up to a couple of days. If you believe that your D Cash is overdue, don’t hesitate to reach out to us at customerservice_sg@dailynco.com. We’re here to help!

If you made a purchase without applying D Cash, you will have to cancel your order and make a repurchase with D Cash discount applied.
You can contact our Customer Service Center at customerservice_sg@dailynco.com to request an order cancellation. Please note that it may take a few business days for your payment to be successfully refunded to the same payment method you used for your purchase.

There are several reasons why you might have issues applying D Cash:
1) You are not logged in. D Cash can only be used by logged-in Daily&Co members.
2) You do not meet the minimum discount requirement. The minimum D Cash required for a discount is 100 D Cash (1 SGD).
3) Your D Cash expired. D Cash has a lifespan of 1 year from the date they were earned.

Yes, D Cash has a lifespan of 1 year from the date they were earned.

Return is available for 14 days from the day the order arrived. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please contact the customer service center for the details of the return.To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. Items that were given for free must also be returned. If any item that you want to return arrived damaged or in an abnormal condition, you must let us know before returning them.

※ Please note that there is a flat shipping rate of S$5 for return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We only replace items if they are defective or damaged. Unfortunately, we do not have an exchange process for change of mind reasons. If this is the case, please return the items and place a new order. 

Non refundable items:
Any item not in its original condition, damaged, or missing parts for reasons not due to our error. Even if it is returned, a refund will not be eligible for that product.

The "Referral Program" is a campaign where you can refer friends to shop at https://dailynco.com/, https://mongze.com, https://andar-sg.com. Both you (the Referrer) and your friend (the Referee) receive rewards for successful referrals.

For every successful referral, you will receive 1,000 D cash (equivalent to $10 SGD discount). The friend you referred will also receive 1,000 D cash upon receiving the referral link and creating a Daily&Co account.

A referral is successful when:
- The referred friend completes a purchase
- It is the referred friend's first purchase.
- The user agent & IP address that clicked on the referral link matches the user agent & IP address that completes the purchase.

A referral may fail if:
- The referred customer clicked the link but made a purchase on a different IP or user agent.
- The referred friend does not complete their first purchase made via the referral link.

Yes, you can refer as many friends as you'd like. However, make sure that the referrals are genuine and meet the criteria for a successful referral.

Yes, the rewards from multiple successful referrals can be accumulated.

Please contact our customer support at customerservice_sg@dailynco.com with details of your referral. We will review it and get back to you.

No. Referring yourself, regardless of the method, is not allowed and may result in disqualification from the program