Product added to cart
FAQ
Once the cancellation was processed from our website, it takes a few days for the card company to approve the refund. However, approval may be delayed by the payment company or the card company depending on their situations. Please reach out to the corresponding card/payment company regarding additional issues.
"If you need to correct your address, please reach out to customer service at (cs@andar-sg.com), and we will make the necessary changes for you.
However, please be aware that if your order has already been processed for packaging, we will be unable to modify the address."
If your order is unfulfilled, please reach out to the customer service (cs@andar-sg.com) so that we may edit or cancel the order for you.
NOTE
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If you try editing your existing order, the system may automatically cancel your entire order. In that instance, we are unable to reprocess the order, so you would need to place a new order.
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If you need help using the same discount code again, please contact cs@andar-sg.com and we will help you out.
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If the product is already in the process of being packaged, cancellation cannot be done.
We currently accept:
· Any credit or debit card payments from Visa, Mastercard, American Express, Union Pay, Shop Pay
· Apple Pay
· Google Pay
· PayPal
Feel free to contact us at cs@andar-sg.com for other payment methods
All prices on the website are listed in SGD.
You may place an order without creating an account, but keeping track of the previous order history may be unavailable.
Also, keep in mind that the corresponding rewards for the purchases will not be credited, and that we are not responsible for any disadvantages for not creating an account, such as the limits to using a certain discount code.
There is a high possibility that you provided the incorrect email address when creating the account.
Please check the Invoice ID or the Authorization key from the receipt that you received, and forward it to the customer service so that we can find the correct email and the order number.
However, please be noted that any disadvantage caused by the incorrect email is the responsibility of the customer.
· Please check your email.
· View your order status via this link: https://www.sf-international.com/sg/en
· Contact: cs@andar-sg.com
Please contact our Customer Service center as soon as possible.
cs@andar-sg.com
andar ships to all addresses in Singapore except for restricted locations. If you aren't sure if your location is a restricted area, please see our shipping policy here: https://andar-sg.com/policies/shipping-policy
We apologize for the inconvenience you have experienced.
If your product arrived damaged, please email us right away at cs@andar-sg.com with the 3 photos requested below, as we need to report this to the shipping company:
1.
Photo of the exterior packaging (cardboard box that contained all the items)
2.
Photo of the items inside the exterior packaging
3.
Photo of the actual item that was damaged/broken (showing that it cannot be used)
Also, please let us know if there was a bubble wrap that served for protection!
Please be noted that we can only help you within 14 days since the package was delivered.
We apologize for the inconvenience you have experienced.
In this case, we would kindly like to ask you for a photo of all the items that you received, showing that your package is incomplete.
Your prompt reply would be appreciated, as we won't be able to offer you compensation if a month has gone by since the fulfillment of the package.
Once we receive the picture that you provided, we will forward it to our warehouse and check the video footage whether it was incorrectly packed. Also, please do not open them if you received the items incorrectly.
To create an account, click the "Person icon" in the upper right corner of the screen. Then select "CREATE AN ACCOUNT", fill out the appropriate fields and then click "create." If you have any trouble, please contact our customer service at cs@andar-sg.com regarding the issue.
Click the "Forgot your password?" link. Enter your email address when prompted and press Enter.
Select "SUBMIT" and a link will be sent to your email address to reset your password. If you don't see a reset your password link come to your inbox, it's possible you originally checked out as a guest and don't have an account activated.
If all else fails, please reach out to our customer service team at cs@andar-sg.com for some help.
You can receive the following benefits as a member:
- $5 welcome bonus (500 points upon signup)
- Free shipping on all items (with marketing consent)
- 1% point rewards on every order
- Access to member-only discounts & coupons
- Earn and use points
- Be the first to know about new product launches and exclusive events (with marketing consent)
Becoming a member is quick and simple! If you don’t have an account already, you can sign up here.
You can earn points through andar Loyalty Program in the following ways:
- Create an account : 500points (S$5)
- Make a purchase : Earn 1% back in points on every order.
- Write a product review : 100 points (S$1)
- Write a photo review : 300 points (S$3)
Bonus points may also be awarded during limited-time events and promotions!
Follow these simple steps to redeem your points:
1. Log into your account
2. Add items to your cart and proceed to checkout
3. On the checkout page, you’ll see your available points right below your order summary, along with the option to redeem them for SGD
🛒 Points can only be used on orders of S$100 or more
As easy as that!
*Note: Points and any other discounts are applied to your order subtotal only, excluding shipping fees.
There are 2 ways you can check your points balance:
1) In your Account page, you will find your current points balance at the top.
2) During checkout, you will see your current points balance right below the items you added.
If you make a refund, any points spent in the purchase will also be refunded to your account.
Although it should only take a few minutes for you to receive points after a particular action, in rare cases this automated process may potentially take up to a couple of days. If you believe that your points is overdue, don’t hesitate to reach out to us at customerservice_sg@dailynco.com. We’re here to help!
If you made a purchase without applying points, you will have to cancel your order and make a repurchase with points discount applied.
You can contact our Customer Service Center at cs@andar-sg.com to request an order cancellation.
Please note that it may take a few business days for your payment to be successfully refunded to the same payment method you used for your purchase.
There are several reasons why you might have issues applying points:
1. Your order total is below the minimum.
Points can only be redeemed on orders of S$100 or more.
2. You’re not logged in.
Points can only be used by members who are logged into their account.
3. You haven’t reached the minimum redeemable amount.
You need at least 100 points (S$1) to apply a discount.
4. Your points have expired.
Points are valid for 1 year from the date they were earned.
Yes, points have a lifespan of 1 year from the date they were earned.
To delete your account, please send an email to cs@andar-sg.com
Email Subject: "Request to Delete Account"
Email Content: Confirm your agreement to the terms of account removal as stated on our website, and express your wish to have your account deleted.
Be aware that deleting your account will result in the permanent loss of any accumulated rewards, and this action cannot be reversed.
Account deletion also complies with privacy and data protection laws, ensuring the removal of your personal data from our records and Shopify's systems.
Please note that this does not include data associated with the Shop app or other third-party data sharing. If you have made any orders in the last six months, there may be a delay in processing your deletion request due to potential chargeback occurrences.
Return is available for 14 days from the day the order arrived. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please contact the customer service center for the details of the return.To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. Items that were given for free must also be returned. If any item that you want to return arrived damaged or in an abnormal condition, you must let us know before returning them.
※ Please note that there is a flat shipping rate of S$10 for return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only offer exchanges for products that are defective or damaged. Unfortunately, exchanges due to a change of mind (including size changes, etc.) and dissatisfaction with the item are not processed.
In this case, please return the items and place a new order.
Non-refundable items:
ㆍ Any item not in its original condition, damaged, or missing parts for reasons not due to our error. Even if it is returned, a refund will not be eligible for that product.
ㆍ Underwear cannot be exchanged or returned once opened.
ㆍ Swimwear cannot be exchanged or returned when hygiene sticker removed.
ㆍ Last Piece Sale items cannot be exchanged or returned due to change of mind.
NOTE
ㆍ When proceeding with a return, the coupon and discount benefits will be applied based on the final product you choose to purchase.
ㆍ If the return affects your eligibility for a discount event or a gift promotion, the discount may no longer be applicable, and any gifts received may need to be returned.
ㆍ In the case of partial returns of set products, the refund will be processed based on the individual item prices.
The "Referral Program" is a campaign where you can refer friends to shop at https://andar-sg.com. Both you (the Referrer) and your friend (the Referee) receive rewards for successful referrals.
For every successful referral, you will receive 1,000 points (equivalent to $10 SGD discount). The friend you referred will also receive points upon receiving the referral link and creating an account.
A referral is successful when:
- The referred friend completes a purchase
- It is the referred friend's first purchase.
- The user agent & IP address that clicked on the referral link matches the user agent & IP address that completes the purchase.
A referral may fail if:
- The referred customer clicked the link but made a purchase on a different IP or user agent.
- The referred friend does not complete their first purchase made via the referral link.
Yes, you can refer as many friends as you'd like. However, make sure that the referrals are genuine and meet the criteria for a successful referral.
Yes, the rewards from multiple successful referrals can be accumulated.
Please contact our customer support at cs@andar-sg.com with details of your referral. We will review it and get back to you.
No. Referring yourself, regardless of the method, is not allowed and may result in disqualification from the program
Store Address:
#02-110, Marina Square 6 Raffles Blvd, Singapore, 039594
Opening Hours
Mon-Thurs : 11:00 - 20:00
Fri-Sun : 10:00 - 22:00
Getting Here:
By MRT
Alight At:
- City Hall MRT Station (NS25 / EW13), and walk through CityLink Mall to reach Marina Square (turn right and get on the escalator when you see the directional signage indicating Marina Square).
- Esplanade MRT Station (CC3), and access Marina Square via our basement integrated walkway
- Marina Link which is located just next to Esplanade MRT Station.
- Promenade MRT Station (CC4 / DT15) and walk through Millenia Walk to reach Marina Square (exit from Millenia Walk’s entrance facing Raffles Boulevard and get on the escalator to Level 2).
By BUS
Bus-stops are located along Raffles Avenue, in-front of Esplanade - Theatres on the Bay and Temasek Boulevard, in front of Singapore International Convention and Exhibition Centre.
Bus Services:
- Raffles Avenue (Esplanade Theatre)
1N, 2N, 3N, 4N, 5N, 6N, 36, 36A, 36B, 56, 70M, 75, 77, 97, 97E, 106, 111, 133, 162M, 171, 195, 195A, 531, 700A, 857, 960, 961C, NR1, NR2, NR5, NR6, NR7, NR8
- Raffles Boulevard
(Pan Pacific Singapore) 36, 36A, 36B, 56, 75, 77, 97, 97E, 106, 107M, 171, 195, 700A, 857, 960, 961C, NR2, NR5, NR7, NR8
- Esplanade Drive
(near One Raffles Link) 10, 57, 70, 128, 162, 196, 531, 700, 850E, 868, 971E, NR2, NR5, NR7, NR8
-Temasek Boulevard (Suntec Convention)
36, 36B, 70A, 70M, 97, 97E, 106, 111, 133, 162M, 502, 502A, 518, 518A, 531, 700A, 857, 868
By TAXI
The taxi stand is located near 7-Eleven (#01-206) at Level 1 along Raffles Boulevard.
By CAR
Navigate your way to our address:
Marina Square, 6 Raffles Blvd, Singapore, 039594
The passenger pick-up and drop-off point is located near Carl’s Jr. (#01-202) at Level 1 along Raffles
Boulevard.
Find your way inside Marina Sqaure
(L1) From Mall Enterance from Raffles Link
(L1) From Drop Off Point, In front of Pan Pacific Singapore
(L1) From PARKROYAL COLLECTION Marina Bay
(L2) Mall Enterance From Pan Pacific Singapore
(L2) Mall Enterance From Raffles Link
(L2) From Cental Altrium
(L3) From 3rd Floor
If you wish to return items, you can only do this through the channel the item was bought.
If you wish to return an item bought from our offline store, please contact the store or ask a member of staff.
