For New Members

▪️Free shipping for orders S$150 and above

▪️S$10 shipping fee for orders below S$150

▪️Free shipping for orders RM 700 and above. 

▪️ RM 70 shipping fee for orders below RM 700.

Some orders may be subject to duties or taxes imposed by Malaysia Customs.

▪️Q1. Who is responsible for customs duties and taxes for deliveries to Malaysia?
▪️A1.For orders shipped from Singapore to Malaysia, any duties or taxes imposed by Malaysia Customs will be requested from the recipient during customs clearance.

▪️Q2. How can I check the amount of customs duties and taxes?
▪️A2. Duties and taxes are determined by Malaysian customs regulations.For exact amounts, assessment criteria, and payment procedures, please contact Malaysian Customs or the local customs authority directly.

▪️Q3. How will I be notified if duties or taxes apply?
▪️A3. If applicable, payment details and instructions will be sent via email by the courier or customs authority.Please ensure you check your email to avoid any delays in delivery.

▪️Q4. What happens if customs duties are not paid or delivery is refused?
▪️A4. If an order is returned due to unpaid duties, prolonged non-payment, or refusal of delivery, any return shipping fees, duties, taxes, and related charges may be deducted from the refund or borne by the customer.

Our CS team replies within 1 business day. If no response is received, check your spam folder. If it’s still not there, please contact us again using a different email address.

Customer Service Hours
Weekdays 9:00 AM – 6:00 PM SGT
Closed on weekends and Korean public holidays

Once the cancellation was processed from our website, it takes a few days for the card company to approve the refund. However, approval may be delayed by the payment company or the card company depending on their situations. Please reach out to the corresponding card/payment company regarding additional issues. 

If you need to correct your shipping address, please contact customer service at cs@andar-sg.com as soon as possible. Please note that changes may not be possible once your order is being packed or prepared for dispatch.

If delivery fails or the shipment is returned due to inaccurate or incomplete shipping information, the customer will be responsible for any return and reshipment fees. If we identify any errors in your shipping information before dispatch, we may contact you for verification.

If we do not receive a response within the specified timeframe, your order may be cancelled to prevent loss, returns, or additional costs.

If your order is unfulfilled, please reach out to the customer service (cs@andar-sg.com) so that we may edit or cancel the order for you.

NOTE

We currently accept:
· Any credit or debit card payments from Visa, Mastercard, American Express, Union Pay, Shop Pay
· Apple Pay
· Google Pay
· PayPal

Feel free to contact us at cs@andar-sg.com for other payment methods

All prices on the website are listed in SGD.If you are shopping from Malaysia, prices will be displayed in MYR for your convenience.

To ensure stable pricing and a smoother checkout experience, a fixed exchange rate is applied:
1 SGD = RM 3.5

You may place an order without creating an account, but keeping track of the previous order history may be unavailable.

Also, keep in mind that the corresponding rewards for the purchases will not be credited, and that we are not responsible for any disadvantages for not creating an account, such as the limits to using a certain discount code.

There is a high possibility that you provided the incorrect email address when creating the account. Please check the Invoice ID or the Authorization key from the receipt that you received, and forward it to the customer service so that we can find the correct email and the order number.

However, please be noted that any disadvantage caused by the incorrect email is the responsibility of the customer.

· Please check your email.
· View your order status via this link: https://www.sf-international.com/sg/en
· Contact: cs@andar-sg.com

Please contact our Customer Service center as soon as possible. 

cs@andar-sg.com

andar ships to all addresses in Singapore except for restricted locations. If you aren't sure if your location is a restricted area, please see our shipping policy here: https://andar-sg.com/policies/shipping-policy

We apologize for the inconvenience you have experienced.

If your product arrived damaged, please email us right away at cs@andar-sg.com with the 3 photos requested below, as we need to report this to the shipping company:

Also, please let us know if there was a bubble wrap that served for protection! Please be noted that we can only help you within 14 days since the package was delivered. 

We apologize for the inconvenience you have experienced.

In this case, we would kindly like to ask you for a photo of all the items that you received, showing that your package is incomplete. Your prompt reply would be appreciated, as we won't be able to offer you compensation if a month has gone by since the fulfillment of the package. Once we receive the picture that you provided, we will forward it to our warehouse and check the video footage whether it was incorrectly packed. Also, please do not open them if you received the items incorrectly. 

To create an account, click the "Person icon" in the upper right corner of the screen. Then select "CREATE AN ACCOUNT", fill out the appropriate fields and then click "create." If you have any trouble, please contact our customer service at cs@andar-sg.com regarding the issue.  

Click the "Forgot your password?" link. Enter your email address when prompted and press Enter. Select "SUBMIT" and a link will be sent to your email address to reset your password. If you don't see a reset your password link come to your inbox, it's possible you originally checked out as a guest and don't have an account activated.

If all else fails, please reach out to our customer service team at cs@andar-sg.com for some help.

As a member, you will enjoy the following benefits:

▪️500 welcome points upon signup
(*points can be redeemed once you reach 1,000 points)

▪️1% point rewards on every order

You can earn points through andar Loyalty Program in the following ways:

- Create an account : 500 points (worth S$5 / RM17.5)
- Make a purchase : Earn 1% back in points on every order.
- Write a product review : 100 points (worth S$1 / RM3.5)
- Write a photo review : 300 points (worth S$3 / RM10.5)

Bonus points may also be awarded during limited-time events and promotions!

Follow these simple steps to redeem your points:

1. Log into your account
2. Add items to your cart and proceed to checkout
3. On the checkout page, you’ll see your available points under your order summary, along with the option to redeem them.

🛒Redeem your points once you reach 1,000 points - available on orders of S$100 / RM350 or more.

As easy as that!

*Note: Points cannot be combined with other discount codes.

There are 2 ways you can check your points balance:
1) In your account page, you will find your current points balance at the top.
2) During checkout, you will see your current points balance right below the items you added.

Yes! Points are earned and redeemed in SGD, and your MYR purchases will be automatically converted to SGD value so you can enjoy the same benefits :)

If you make a refund, any points spent in the purchase will also be refunded to your account.

Points are usually added to your account a few minutes after your order is fulfilled.
In rare cases, this automated process may take up to a couple of days.

If you believe your points are overdue, don't hesitate to reach out to us at cs@andar-sg.com
We're happy to help!

If you made a purchase without applying points, you will have to cancel your order and make a repurchase with points discount applied.
You can contact our Customer Service Center at cs@andar-sg.com to request an order cancellation. Please note that it may take a few business days for your payment to be successfully refunded to the same payment method you used for your purchase.

There are several reasons why you might have issues applying points:

1. Your order total is below the minimum.
Points can only be redeemed on orders of S$100 or more.

2. You’re not logged in.
Points can only be used by members who are logged into their account.

3. You haven’t reached the minimum redeemable amount.
You need at least 1000 points (S$10 / RM35) to apply a discount.

4. Your points have expired.
Points are valid for 1 year from the date they were earned.

Yes, points have a lifespan of 1 year from the date they were earned.

To delete your account, please send an email to cs@andar-sg.com

Email Subject: "Request to Delete Account"
Email Content: Confirm your agreement to the terms of account removal as stated on our website, and express your wish to have your account deleted.

 Be aware that deleting your account will result in the permanent loss of any accumulated rewards, and this action cannot be reversed.

 Account deletion also complies with privacy and data protection laws, ensuring the removal of your personal data from our records and Shopify's systems.
 
 Please note that this does not include data associated with the Shop app or other third-party data sharing. If you have made any orders in the last six months, there may be a delay in processing your deletion request due to potential chargeback occurrences.

▪️Customers may request a return within 14 days of receiving the item.
▪️Please contact our Customer Service for return instructions and shipping details.
▪️To be eligible for a return, items must be unused, unopened, and in their original condition and packaging.within 14 days of receiving the item.
▪️Items received as free gifts must also be returned.
▪️Free gifts must also be returned. If not, the item value will be deducted from your refund.

※ Please note that there is a flat shipping rate of S$10 for return.
※ If returning items causes your order to fall below the S$150 free shipping threshold, the initial shipping fee (S$10) will be deducted from your refund.

▪️Customers may request a return within 14 days of receiving the item.
▪️Please contact our Customer Service (cs@andar-sg.com) before sending your return, as instructions and return shipping details will be provided.
▪️Please note that shipping fees are non-refundable in case of returns.
▪️Items received as free gifts must also be returned.
▪️Free gifts must also be returned. If not, the item value will be deducted from your refund.

※ Please note that there is a flat shipping rate of RM70 for return.※ If returning items causes your order total to fall below the S$200 free shipping threshold (displayed in MYR at checkout), the initial shipping fee (RM70) will be deducted from your refund.

Our CS team replies within 1 business day. If no response is received, check your spam folder. If it’s still not there, please contact us again using a different email address.

Customer Service Hours
Weekdays 9:00 AM – 6:00 PM SGT
Closed on weekends and Korean public holidays

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We only offer exchanges for products that are defective or damaged. Unfortunately, exchanges due to a change of mind (including size changes, etc.) and dissatisfaction with the item are not processed.
In this case, please return the items and place a new order.

Non-refundable items:

ㆍ Any item not in its original condition, damaged, or missing parts for reasons not due to our error. Even if it is returned, a refund will not be eligible for that product.
ㆍ Underwear cannot be exchanged or returned once opened.
ㆍ Swimwear cannot be exchanged or returned when hygiene sticker removed.
ㆍ Last Piece Sale items cannot be exchanged or returned due to change of mind.

NOTE

ㆍ When proceeding with a return, the coupon and discount benefits will be applied based on the final product you choose to purchase.
ㆍ If the return affects your eligibility for a discount event or a gift promotion, the discount may no longer be applicable, and any gifts received may need to be returned.
ㆍ If the free gift isn’t returned, we’ll adjust your refund by deducting the item’s value.
ㆍ Please note that free gifts can’t be returned or exchanged simply due to a change of mind.
ㆍ In the case of partial returns of set products, the refund will be processed based on the individual item prices.

We apologize for the inconvenience. Please provide photos clearly showing the defect, along with a photo of the product tag, to our customer service team. After review, if the issue is determined to be a manufacturing defect, we will process an exchange or refund.

NOTE

ㆍ Even for returns due to defects, if the order no longer meets the original promotional conditions, any free gifts must also be returned.We recommend requesting an exchange when possible.
ㆍ If the free gift is underwear or an accessory, it can only be returned if it is unopened. If it has been opened or damaged, it will be charged at its original retail price.
ㆍ For partial defects in a set product, if you choose a refund, the refund amount will be calculated after deducting the individual price of the non-defective items. We recommend an exchange instead.
ㆍ If you wish to return the entire set due to a defect in one item, all items in the set must be returned together.

The "Referral Program" is a campaign where you can refer friends to shop at https://andar-sg.com. Both you (the Referrer) and your friend (the Referee) receive rewards for successful referrals.

For every successful referral, you will receive 1,000 points (equivalent to $10 SGD discount). The friend you referred will also receive points upon receiving the referral link and creating an account.

A referral is successful when:
- The referred friend completes a purchase
- It is the referred friend's first purchase.
- The user agent & IP address that clicked on the referral link matches the user agent & IP address that completes the purchase.

A referral may fail if:
- The referred customer clicked the link but made a purchase on a different IP or user agent.
- The referred friend does not complete their first purchase made via the referral link.

Yes, you can refer as many friends as you'd like. However, make sure that the referrals are genuine and meet the criteria for a successful referral.

Yes, the rewards from multiple successful referrals can be accumulated.

Please contact our customer support at cs@andar-sg.com with details of your referral. We will review it and get back to you.

No. Referring yourself, regardless of the method, is not allowed and may result in disqualification from the program

Store Address:
#02-110, Marina Square 6 Raffles Blvd, Singapore, 039594

Opening Hours
Mon-Thurs : 11:00 - 20:00
Fri-Sun : 10:00 - 22:00

Getting Here:

By MRT
Alight At:
- City Hall MRT Station (NS25 / EW13), and walk through CityLink Mall to reach Marina Square (turn right and get on the escalator when you see the directional signage indicating Marina Square). - Esplanade MRT Station (CC3), and access Marina Square via our basement integrated walkway
 
- Marina Link which is located just next to Esplanade MRT Station.

- Promenade MRT Station (CC4 / DT15) and walk through Millenia Walk to reach Marina Square (exit from Millenia Walk’s entrance facing Raffles Boulevard and get on the escalator to Level 2).

By BUS
Bus-stops are located along Raffles Avenue, in-front of Esplanade - Theatres on the Bay and Temasek Boulevard, in front of Singapore International Convention and Exhibition Centre.

Bus Services:
- Raffles Avenue (Esplanade Theatre) 1N, 2N, 3N, 4N, 5N, 6N, 36, 36A, 36B, 56, 70M, 75, 77, 97, 97E, 106, 111, 133, 162M, 171, 195, 195A, 531, 700A, 857, 960, 961C, NR1, NR2, NR5, NR6, NR7, NR8

- Raffles Boulevard (Pan Pacific Singapore) 36, 36A, 36B, 56, 75, 77, 97, 97E, 106, 107M, 171, 195, 700A, 857, 960, 961C, NR2, NR5, NR7, NR8

- Esplanade Drive (near One Raffles Link) 10, 57, 70, 128, 162, 196, 531, 700, 850E, 868, 971E, NR2, NR5, NR7, NR8

-Temasek Boulevard (Suntec Convention) 36, 36B, 70A, 70M, 97, 97E, 106, 111, 133, 162M, 502, 502A, 518, 518A, 531, 700A, 857, 868

By TAXI
The taxi stand is located near 7-Eleven (#01-206) at Level 1 along Raffles Boulevard.

By CAR
Navigate your way to our address:
 Marina Square, 6 Raffles Blvd, Singapore, 039594
The passenger pick-up and drop-off point is located near Carl’s Jr. (#01-202) at Level 1 along Raffles Boulevard.

Find your way inside Marina Sqaure
(L1) From Mall Enterance from Raffles Link
(L1) From Drop Off Point, In front of Pan Pacific Singapore
(L1) From PARKROYAL COLLECTION Marina Bay
(L2) Mall Enterance From Pan Pacific Singapore
(L2) Mall Enterance From Raffles Link
(L2) From Cental Altrium
(L3) From 3rd Floor

If you wish to return items, you can only do this through the channel the item was bought.
If you wish to return an item bought from our offline store, please contact the store or ask a member of staff.